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Quick Answers
Where is my order?
Once shipped, you'll receive a tracking email. Standard shipping takes 7-14 business days. Check your spam folder if you haven't received tracking info.
How do I request a refund?
Email us at orders@lumenlight.com with your order number within 30 days of delivery. We'll provide return instructions and process your refund within 5-10 business days.
My product arrived damaged. What should I do?
Please email us photos of the damaged product and packaging within 48 hours of delivery. We'll send a replacement at no extra cost.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of purchase. After that, please wait for delivery and request a return if needed.