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Shipping Information
Everything you need to know about LumenLight delivery
Shipping Options & Rates
| Shipping Method |
Delivery Time |
Cost |
| Standard Shipping |
7-14 business days |
FREE |
| Express Shipping |
3-7 business days |
$9.99 |
| Priority Shipping |
2-4 business days |
$14.99 |
🎉 Free Shipping Promotion
All orders currently qualify for FREE standard shipping! No minimum purchase required. This promotion may end without notice.
Order Processing Timeline
Day 1
Order received and payment confirmed
Day 1-2
Order processed and prepared for shipping
Day 2-3
Package shipped - tracking number sent via email
Day 7-14
Package delivered (standard shipping)
Countries We Ship To
We currently ship to the following countries:
🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇦🇺 Australia
🇩🇪 Germany
🇫🇷 France
🇮🇹 Italy
🇪🇸 Spain
🇳🇱 Netherlands
🇧🇪 Belgium
🇦🇹 Austria
🇨🇭 Switzerland
🇸🇪 Sweden
🇳🇴 Norway
🇩🇰 Denmark
🇫🇮 Finland
🇮🇪 Ireland
🇳🇿 New Zealand
Don't see your country? Contact us and we'll check if we can ship to you.
Tracking Your Order
- Once your order ships, you'll receive an email with your tracking number.
- Tracking updates may take 24-48 hours to appear after shipping.
- You can track your package using the carrier's website or the link in your email.
- If tracking hasn't updated in 7 days, please contact us.
Customs & Import Duties
For international orders:
- Your country may charge import duties, taxes, or customs fees upon delivery.
- These charges are the responsibility of the recipient and are not included in the product price.
- We cannot predict these charges as they vary by country.
- Contact your local customs office for more information about potential fees.
Delivery Issues
Package Not Received?
If your package hasn't arrived within the expected timeframe, please check the following before contacting us: (1) Check your tracking status, (2) Look for delivery notices, (3) Check with neighbors or building management, (4) Allow 2-3 extra business days for delays.
Address Requirements
- Please ensure your shipping address is complete and accurate.
- Include apartment/unit numbers if applicable.
- We cannot modify addresses once an order has shipped.
- Packages returned due to incorrect addresses may incur reshipping fees.
Questions?
If you have any questions about shipping, please don't hesitate to contact our support team. We're happy to help!